TABLE OF CONTENTS
PAGE
Declaration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . n
Approval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
Dedication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . IV
Acknowledgement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Abstract . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
TABLE OF CONTENTS . . . .. . ... . . . .. . . . . ... . .. . . . ... . . ... . ... . . . ...... ...... ... ... vii
LIST OF TABLES . .. . . . . ... . . ... ... . . . ... . . . ... . . . .. . ... . . . ... . . .. . . .. ... . . .. . . . ..... IX
LIST OF FIGURES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
CHAPTER ONE
1.0 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
1.1 Background Infmmation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
1.2 Background of the Ministry of. L
1.3 Statement of the Problem...................................................... 5
1.4 Objectives of the study . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. 5
1.5 Significance of the study . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
1.6 Scope of the Study............................................................. 6
1. 7 Research Questions.................. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
1.8 Definition of key terms . . . ... . . . . . . ... . .. . .. . . . ... . . .. . . ... . . . ... . . .. . . ... . . .. 6
1. 9 Summary of organization of research report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
CHAPTER TWO
Literature Review . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. 8
2.0
2.1
Introduction .................................................................... .
Motivation of employees ..................................................... .
CHAPTER THREE
8
8
Methodology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ... 17
3.0 Introduction . .. . . . ... ... ... . . . . . . . .. . . . . . . . . . .. . ... . .. . .. . .. . .. .. . . .. . . . . . . .. . .. . 17
3.1 Research Design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3.2 Area of Study.................................................................. 17
3.3 Study population . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3.4 Sample selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3.5 Data collection instruments................................................... 18
vii
3.6 Data Analysis and Presentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. 18
3. 7 Limitations to the Study . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
3.8 Research Procedure........................................................... 19
CHAPTER FOUR
DATA PROCESSING, ANALYSIS AND INTERPRETATION................ 20
4.0 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
4.1 General fmdings ..................................................... ........... 20
4.1.1 Gender . .. . . . . . . ... . .. . . . .. . ... . . . . . .. .. ... . . .. . . .. . . . ... . . ....... .. .. . . . . . . .. . . .. 21
4.1.2 Age ... . . ... ... . .. . ... . . . ... ... . . . ... . .. ... . . . . . .... ... . . . ... . . . ... . . . ... ...... .. .. 22
4.1.3 working experience ... ... ...... .. . ... . ... . . . . . ... . . .. .. .... .. .. ... . . .. .. . .. . ... 23
4.2 Motivation and retention .. . . . . . . . . . . . . . . . . . . . . . . .............................. 24
4.2.1 Rewards.......................................................................... 24
4.2.2 Performance appraisal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
4.2.3 Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. 26
4.2.4 Promotion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
4.3 Limitations of the study ... . ... . . ...... ... . . . . . . . . . . . . ... . . .. .. ... . . . ... . . . ... ... . . . 29
CHAPTER FIVE
SUMMARY, CONCLUSIONS & RECOMMENDATIONS.................. 30
5.0 Introduction . .. . . . ... . . .. . . ... . . . ... . .. .. . ... . .. ... . . . .. . . ... . . ... . . . .. . . ... . .. . . 30
5.1 Summary. ........................... ............................................ 30
5.2 Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
5.3 Reconunendations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. 31
5 .4 Area for further research . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 2
BIBLIOGRAPHY........................................................................ 34
APPENDIX:
QUESTIONNAIRE . . . • . . • . . . . . . . . . . . • . . . . . . . • . . . • . . . • . . . . . . . • . . . . . . . . . . . . . . • . . • • . . . . . . . . . . . . 36
INTRODUCTION LETTER
ABSTRACT This research was based on investigating the impact of motivation on the retention of employees in an organization. It was conducted in Ministry of Water and Environment. The researcher was interested in this topic because a lot of resources have been spent on employees as a means of motivating them but still there was a high level of labour turn over. This research was based on the assumption that there was a significant relationship between motivation and retention. Thus if employees are well motivated, they will unlock their potentials, perform to their expectations, they feel satisfied about their job and committed to work hence be retained by the organizatio11. During the process of conducting this research, it was realized that motivation had a significant relationship with retention of employees in the organization. It was also realized that effective motivation leads to job satisfaction, improves employees performance, leads to employee's commitment as well as improving communication in the organization. Some of the recommendations made by the researcher in this report included improving on the policies or changing policies, provision of recreation facilities, provision of better welfare services, workers participation in management and improving on management employee relations. The study was carried out as a result of the fact that the researcher expected motivation to improve on the retention of staff or employees.
